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Cleaning Supervisor

Cleaning Services is part of Security & Operations located within the Estates / Facilities Department and is responsible for the cleaning of all University sites and University managed facilities.

* Hours of work: 

A three week rolling rota is currently in operation from Monday to Friday: 6.30am - 2.30pm, 7am - 3pm, 11am - 7pm. You will be required to work no more than two Saturdays per month during semester. During summer months (June to September) the University offers a conferencing facility so some flexibility in hours will be required during this period to include weekends and evenings.

Closing date: Wednesday 03 May 2017

Reference number: FM1705a - 3263

Job details

Job details

£18,411 - £20,624 with opportunity to progress to £21,843
37 hours*
As soon as possible
Responsible to
Cleaning Services Manager
Responsible for
Team of cleaners
Interview date


For more information about the department visit the Facilities website.



We strive to be an outstanding university at which to be both a student and a member of staff. We concentrate on working together as a whole University, to create an environment in which people thrive, placing great importance on combining enduring human values with professionalism. 

We have a national reputation as a very friendly community, where both staff and students feel genuinely valued and empowered to make a meaningful contribution. We are one of the fastest growing universities in the UK. Over the past decade, the number of students choosing to shape their future at the University of Worcester has more than tripled. 

We are now a community of over 10,000 students and 1,000 staff members, drawn from over 60 countries and a wide variety of disciplines, including nursing and health, teacher training and education, biological science, business, arts, humanities, psychology, law, sports science, management and more. 

Working At Worcester
The University of Worcester is a great place to work – a dynamic crucible where new ideas are forged. Our culture is open, engaged, and inclusive, an excellent environment in which to make more of your own rich potential. 

As a University that seeks to make a transformative contribution to our world through inspirational teaching and illuminating research, we recognise that our staff and their collective talent are our greatest asset in the pursuit of excellence. 

We are committed to offering our staff the creative combination of challenge, opportunity and support which is needed to grow personally and professionally. Having the best people work at the University is central to the University’s ongoing and future success. We offer you a comprehensive induction, extensive staff development opportunities and a wide range of benefits including generous holiday allowance, pension scheme and access to excellent facilities. We want you to get the most out of working here and to develop alongside us. 

Life extends beyond work. The well-being of staff and their families is important to us, as exemplified by our many resources for families, including an on-campus nursery, which is rated outstanding by Ofsted. Staff can also access the University’s wide array of sports, educational and leisure facilities, giving you easy on-site access to activities and classes.

Main duties

Main duties

To be responsible for supervising a large team of cleaners and working areas/facilities on and off campus which will include: 

1. To ensure sufficient staffing in key areas, reallocating staff to accommodate busy periods and staff absence. 

2.To monitor standards of cleaning, carrying out regular audits of facilities and addressing any issues; providing additional support and training where necessary. 

3.To undertake tasks alongside cleaning team members using appropriate equipment when required to do so. 

4.To carry out return to work interviews following absence of team members. 

5.To complete yearly appraisal with cleaning staff and carry out ‘record of conversation’ meetings where appropriate. 

6. To liaise with the Cleaning Services Manager regarding team members’ performance and behaviour. 

7. To be responsible for the day to day cleaning operations of designated areas. 

8. To keep the Cleaning Services Manager informed of relevant issues. 

9. To take a proactive approach to streamlining cleaning practices and processes with other services provided by the Facilities teams, liaising with colleagues, seeking feedback, making suggestions and contributing to developing systems as required. 

10. To maintain appropriate stock levels of cleaning materials, monitoring and ordering stock as required. 

11. To ensure that team members have appropriate materials and supplies for daily working (including delivering stock to various university sites). 

12. To log maintenance requests on the University Customer Portal and liaise with the Maintenance Department on progress relating to requests. 

13. To be responsible for keys and the issuing of keys to cleaning staff.

14. To provide induction and training for new cleaning staff and monitor progress. 

15. To carry out training to British Institute of Cleaning Science (BICSc) standards and carry out assessment of cleaners undergoing BICSc accreditation training.

16. To conduct regular team meetings with cleaners. 

17. To assist the Cleaning Services Manager with updating of Service Level Agreements. 

*Maintain personal and professional development to meet the changing demands of the job; participate in appropriate training activities and encourage and support staff in their development and training. 

*Take steps to ensure and enhance personal health, safety and well being and that of other staff and students. 

*Carry out these duties in a manner that promotes equality of opportunity and supports diversity and inclusion, and takes into account the University's commitment to environmentally sustainable ways of working.

Person specification

Person specification

Please provide evidence of how you meet each of the essential criteria.

Essential Criteria: 

1. Relevant cleaning experience. 

2. Commitment to achieving high standards of cleanliness and hygiene. 

3. Ability to be flexible and have an organised and methodical approach. 

4. Must be punctual and reliable. 

5. Car driver with a full clean driving license (to enable travel between university sites). 

6. Good level of ICT skills, to include Microsoft Word for writing reports, Microsoft Excel for rotas, processing emails and logging maintenance requests. 

7. Must be trustworthy, maintaining confidentiality at all times in respect of University matters and to prevent disclosure of confidential and sensitive information. 

8. Ability to work independently and as part of a team. 

9. A commitment to providing a high level of customer service with good interpersonal skills and ability to communicate clearly and confidently with a wide range of people, both orally and in writing. 

10. Commitment to undergo BICSc accreditation and Assessor training. 

Desirable Criteria: 

1. Cleaning experience in a similar environment. 

2. Experience of supervising staff. 

3. Experience of stock control. 

4. BICSc accreditation or another recognised cleaning qualification. 

5. BICSc Assessor qualification.

Applications from Non EEA Workers:

Prospective applicants are advised to ensure that they are eligible to work in the UK without restriction. 

Prospective applicants in points-based system immigration routes should assess their circumstances against the published criteria, which are set out on the GOV.UK website at

Visit for more information on how you can use a qualification from outside the UK to meet the requirements of the immigration rules. 

Unspent convictions, cautions and bind-overs

The University is strongly committed to the fair treatment of its staff and potential staff, regardless of race, gender, religion, sexual orientation, responsibility for dependants, age, physical/mental disability or offending background. 

In line with the University's policy on the Recruitment of People with a Criminal Record, shortlisted candidates are required to provide information of any unspent convictions, cautions and bind-overs. Applicants are advised to seek independent advice if there is any doubt about the status of a previous conviction, caution or bind-over. Disclosures will only be considered at the point when an offer of employment is made. The existence of a criminal record will not in itself prevent you from gaining employment.

This is a description of the job as it is presently constituted. This job description is intended to enable a flexible approach to be offered working across the University as required. It is subject to review and amendment in the light of changing needs of the University and to provide appropriate development opportunities. Members of staff are expected to participate fully in discussions about changing requirements and it is the University's aim to reach agreement to reasonable change. If agreement is not possible, it reserves the right to require changes to the job description after consultation with the individual concerned.

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